Kleenex, the OG facial tissue brand, is in crisis: boxed into a narrow identity of “sickness“ that limits its future.

Divested by Kimberly-Clark in 2025 due to weak profitability and eroding premium positioning, Kleenex faces an identity crisis decades in the making. Originally a beauty product for removing cold cream, Kleenex was repurposed by consumers as a disposable tissue for runny noses. The company leaned into this shift, fueling its growth into the facial tissue category champion, but also boxing the brand into a narrow identity tied to snot, sickness, and hygiene.

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